Reimagine Your Customer Portal With Service Cloud

Customers are increasingly connected to their apps and products, which means they need access to answers at all times. Make it easy for your customers to browse articles, collaborate with peers in discussion groups, or connect with agents to quickly find the support they need. And they can find it on any device with Service Cloud and self-service communities.


One brand, one experience

Build your community from the ground up, or use customisable community templates and the community builder tool to easily create a vibrant, branded community overnight. Best of all, this single self-service portal is accessible on any mobile device, tablet, or desktop.


Access to answers

When customers have questions they need answers fast. Help your customers help themselves with communities. Members can review knowledge articles or community posts relevant to key topics. They can also connect with peer experts and vote up the best answers. The customer engagement platform makes it easy to reward member participation. And with Service Cloud, you can setup workflow rules in your portal so that if a question isn’t answered, agents can automatically be notified and respond right inside the community seamlessly.

To learn more, watch the webinar:


Save time, reduce costs

With a customer community you can give your customers easy access to support resources, freeing up time for your service agents to concentrate on the most complex and impactful issues. That time saved results in reduced costs, happier agents, and even happier customers.

Faster, smarter customer service starts with a free trial. (Yep, free.)

You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.