Address issues instantly by monitoring social networks in real time.
Build customer loyalty by responding in real time across Twitter, Instagram, Facebook, YouTube, and more. Use Social Customer Service to seamlessly create, manage, and monitor cases straight from your social feed.
Build personalised support right into your site or app, in a snap.
Keep customers on your site by embedding support options like knowledge articles and case management that they can access with a single click. Quickly integrate chat and messaging channels where your customers need them most.
Supercharge your team and scale your support with AI-powered chatbots.
Increase agent productivity by deflecting routine customer requests with Einstein Bots, chatbots powered by artificial intelligence. For more complex cases, bots can reduce wait times by collecting and qualifying customer information upfront for a quick and seamless hand off.
Maximise agent productivity by managing every case on a single screen.
Deliver a cohesive experience with Service Cloud Lightning Console. Automatically assign cases to the right agents with omni-channel routing, and see every channel — including email, social, and SMS — on a single, 360-degree dashboard.
If you’re wondering how to build an app for your business, App Cloud is one of the most powerful and flexible custom app builders available. Whether you’re more of a drag-and-drop type or a code warrior, you can start building your own custom cloud apps today. Getting started is easy. Because App Cloud works in the cloud, there’s no software or infrastructure to buy and install. And we’ve got all the resources you need to learn to take cloud app building as far as you want.