Service Pricing
Explore customer service and Service Cloud pricing to find the right solutions for your business.
First, choose the right Service Cloud edition for your business needs.
Starter
The simple CRM suite for service, sales, and marketing.
$
35
user / month
AUD (billed annually)
- Case Management
- Customisable Reports & Dashboards
- Knowledge Base
Professional
The CRM for service.
$
112
user / month
AUD (billed annually)
- Case Swarming
- Computer Telephony Integration (CTI)
- Omni-Channel Case Routing
Enterprise
The CRM for service with built-in AI.
$
231
user / month
AUD (billed annually)
- AI for Customer Service
- Self-Service Help Centre
- Workflow Automation
Unlimited
The CRM for service with chat and 24/7 support.
$
462
user / month
AUD (billed annually)
- 24/7/365 support
- AI-powered Chatbots
- Chat
Unlimited+
The best of Salesforce for service.
$
700
user / month
AUD (billed annually)
- Robust generative & predictive AI
- Unify data & channels with Data Cloud and Tableau Analytics
- Slack collaboration & productivity
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
1. Slack is not currently supported in Premier Success Plans.
2. Included for any Service Cloud user but they require a Slack license to join the swarm channel.
3. Slack Enterprise Grid license included per license of Unlimited+.
4. Unlimited+ includes 10,000 Generative Credits per user per year.
5. Service Cloud Unlimited Edition and Service Cloud Einstein are required for Service Replies and Work Summaries.
6. Unlimited+ includes 50 Customer Community logins per user per month.
7. Enterprise Edition and Unlimited Edition customers can now receive 10,000 Profiles in Data Cloud Everywhere.
8. Unlimited+ customers receive 100,000 Profiles in Data Cloud.
Extend the power of Service Cloud with these related apps and add-ons.
Service Cloud Einstein
from $70 AUD/user/month
Drive efficiency and better customer experiences with predictive and generative AI. Includes a limited number of generative credits.
Field Service
from $70 AUD/user/month
Streamline operations, boost profits, and increase happiness for your field team and customers.
Visual Remote Assistant
$70 AUD/user/month
Improve first-time fix rates with real-time remote service and access to expert assistance.
Self-Service
from $2.80 AUD/login/month
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Digital Engagement
$105 AUD/user/month
Deliver seamless, personalised conversational experiences across channels — at scale.
Service Cloud Voice
$105 AUD/user/month
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Service Intelligence
from $350 AUD/user/month
Supercharge service with actionable insights and AI-powered recommendations.
Then, choose the Success Plan that’s right for your business.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Standard Success Plan
Learn at your own pace with free self-guided resources.
Included in all licenses.
- Online learning to upskill teams
- Global Trailblazer community
Premier Success Plan
Fast track your success now with easy and expert guidance.
30% of net license fees.
- Access to 24x7 support
- Expert coaching and education
- Tailored assessments
- Bundled with Unlimited Edition
Signature Success Plan
Maximise ROI with proactive, personalised expertise.
Contact your account executive.
- Designated Technical Account Manager
- Proactive monitoring
- Key event management
- Fastest 24x7 support response times
Maximise ROI with the world’s #1 Success Ecosystem.
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.
Partners
Scale and grow with pre-built apps and expertise on AppExchange.
Professional Services
Accelerate time to value with unrivalled Salesforce expertise.
Ready to take the next step with the Service Solution built on the world’s #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
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Service Cloud Pricing FAQ
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1800 667 638 (AU), 0800 450 064 (NZ) to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1800 667 638 (AU), 0800 450 064 (NZ) to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1800 667 638 (AU), 0800 450 064 (NZ) to see what works for your business.
* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.