When work flows,
customer success grows.

When work flows,
customer success grows.

 

Salesforce and Slack have joined forces to create the Slack-first Customer 360. Now it’s easier than ever to connect customers, employees, and partners with the conversations, apps, and data that power digital workflows for an all-new way to work.

 
 

Unite your digital-first teams around the customer.

Salesforce and Slack bring together all your teams with the apps and data they need in a single, collaborative workspace. Slack Connect functionality lets internal teams engage more productively with external partners, vendors, agencies, and customers. So you can deliver the exceptional experiences that help grow your business.

 
 

Slack-First Sales

Collaborate better. Close faster.

Everything you need to open up communication and grow your business is right at your fingertips. It’s never been easier to work together from anywhere.
 

With Slack, sales teams can:

  • Engage with customers and partners securely in real time
  • Boost rep productivity with automation and actionable insights
  • Rally your extended team to keep deals moving forward
 

Slack-First Service

Give every customer the VIP treatment.

Connect with just the right people and information at just the right time to resolve cases faster and grow customer loyalty.
 

With Slack, service teams can:

  • Enable cross-company case swarming to resolve problems faster
  • Unite teams to rapidly respond to multi-customer incidents
  • Make every agent an expert by intelligently surfacing relevant messages, files, and previously resolved issues
 
 

Slack-first Marketing

Turn ideas into trusted relationships.

Seamlessly accelerate marketing, maximise revenue, and grow your brand with unparalleled agility.
 

Now it’s easy to:

  • Go from idea to in-market faster by uniting teams
  • Build loyalty by responding to data and trends in real time
  • Turn insights into impact with streamlined workflows
 
 

Slack-first It/App development

Bring your people and software together.

Build the apps that power productivity across the organisation. Slack empowers everyone to create seamless experiences, with clicks or code.
 

Now it’s easy to:

  • Engage users with connected apps and conversations
  • Automate away costs with customisable bots and apps
  • Break down silos and jumpstart cross-team collaboration
 
 

Slack-First Workplace

Deliver more delight.

Whether in the Fortune 500 or 500,000, Slack and Salesforce give your people a more intuitive, engaging, and productive way to work. And when teams work happy, customers feel the love.
 

With Slack, any team can:

  • Move work forward with a common purpose and place in channels
  • Speed up collaboration inside and outside your organisation
  • Bring key apps and workflows right where people are engaged
 
 
 

More than 750,000 customers work smarter and faster with Slack.