TupuToa’s digital transformation has delivered a return on investment of nearly 280% in just two years. It has also set the not-for-profit up to accelerate growth without exponential increases in headcount.
With quality data centralised in Nonprofit Success Pack, for example, TupuToa can make better, faster decisions about which interns to match with which partners. Salesforce Flows automate processes like the calculation of targeted intern placements for partners.
Self-service portals built on Experience Cloud allow partners and alumni to view their own data and carry out administrative tasks, reducing employee workload. The not-for-profit has also automated communication with applicants, interns, and partners using Marketing Cloud Engagement.
On top of these benefits, TupuToa has unlocked productivity by using Slack for internal communication and collaboration.
TupuToa improved overall productivity by 92% in just one year, reducing the number of new employees needed to support the organisation’s growth by as many as 24 full-time equivalents (FTEs).
“In a high-touch organisation like ours, there will always be an element of face-to-face engagement. However, automating what we can gives employees more time to do the stuff that matters like making connections and building trust,” said Fitisemanu. “Building trust also means that people are more willing to complete activities online when needed.”