Discover the trends shaping the future of customer engagement.

 

Fill out the form to get this report.

Enter your first name
Enter your last name
Enter a valid email address
Select your title
Enter a valid phone number
Choose a valid country
By registering I confirm that I have read and agree to the Privacy Statement.
This is a required field

Here are key insights from nearly 17,000 customers worldwide.

 

Businesses take up the mantle of trust.

 
Pie Chart showing 68%

Sixty-eight percent trust companies to tell the truth.

 

Personalisation is a prerequisite.

 
Pie Chart showing 56%

Fifty-six percent expect all offers to be personalised.

 

Customers crave cohesive experiences.

 
Pie Chart showing 85%

Eighty-five percent expect consistent interactions across departments.

 

More Resources

 
Report

Learn how to change mindsets, connect silos, and centre around your customer.

Article

See how you can redefine your business in the ever-changing digital landscape.

Solution

Learn how the world’s #1 CRM helps connect to your customers by uniting sales, service, marketing, commerce, IT, and analytics

 
 

Get monthly updates and fresh ideas delivered to your inbox.

Enter a valid email address