It’s mind-boggling to think of the unprecedented progress made in the technology world in the last 25 years. With the introduction of laptops, smartphones, tablets, and more recently smart watches, companies have quickly adapted the new trends in order to improve the quality of service given to customers.
Below are ten customer service duties that have been revolutionised through technology. Whether a millennial or a baby boomer, you can probably relate to each quandary and rejoice in each technological advance that changed the face of customer service.
As reported by Internet Live Stats, 40% of the world population currently has an Internet connection, in 1995, it was less than 1%. As of 2014, there are over 3 billion Internet users. The level of reach for businesses here is phenomenal and not minimising anytime soon. With this, customer service will have to become even more in sync with the needs and demands of the consumers.
Commitment to meeting the needs of customers is convincingly evidenced by the dramatic strides in technology over the past two decades. Computers, phones, and software advancement have all played major roles to shape the current form of service that is now available.
This being said, companies now utilise Twitter and Facebook to get speedy and direct messages to followers. The Pew Research Center reports that 74% of all Internet users use social media networking sites. Connecting with consumers in this manner has opened the gates to more personal interactions while still updating new product offerings, answering concerns, and much more.
2015 State of Service reports, companies with high-performing service teams will continue to keep up with customers’ changing expectations.
The best way to see how Salesforce is revolutionising customer service is with a guided tour of Service Cloud. With the guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.
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