Solutions: Make Smarter Service Decisions

See your business in a whole new light by quickly uncovering new trends and insights.

Unlock Data from Multiple Systems

In many companies, important data is stored in different systems, making it difficult to get a complete picture of how the service organization is performing. Explore any combination of data to get a complete, interactive picture of your team’s performance and turn insight into action from any device with the Service Wave Analytics App. Easily view key service metrics, like customer satisfaction, case handle time, or net promoter scores and identify inefficiencies in your team’s operations to fix them fast. Make sense of high volumes of data to make smarter decisions and stay ahead.

See Service Wave Analytics in action.

Service Cloud: Customer Engagement Center

Real Time Snapshots of Your Business

Reports and dashboards are built into Service Cloud, giving you access to past performance, as well as what’s happening at any moment to drive success. Capture the right data to build and customise reports, and visually display them in a dashboard — a window into how you, your team, and your organisation are performing. Track social customer service responses, service portal or community engagement, knowledge base usage, and other performance indicators all in one place to improve processes and productivity.

Service Cloud: Customer Engagement Center

Questions? Our reps have answers.

You don’t learn everything in life by reading a manual. Sometimes it helps to get a helping hand. If you have questions about products, implementation, integration, or anything else, give us a call. Our highly trained reps are standing by, ready with answers.

Contact us

Questions? Our reps have answers.
1800 667 638 (AU), 0800 450 064 (NZ)

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