Support Services


Success Plans

Our support services include different plans so you can select the level of service that’s right for your company. All our plans are designed to accelerate user adoption, increase productivity, and maximize your Salesforce ROI.

Premier Services

Standard Success

Every Salesforce customer gets a Standard Success Plan for online support and training. Our Standard Success Plan, included with each license, provides:

  • Access to our "Getting Started" online course catalog
  • Online assistance through knowledge articles and community resources
  • Online case submission
  • Standard 2-business-day response

Standard Success is for companies that need standard guidance in getting started with Salesforce. If you need a faster response, 24x7 support coverage, and a comprehensive training solution, we recommend our Premier Success Plans.


Premier Success

Our most successful customers take advantage of Premier Success to achieve an 80% higher return on their Salesforce investment. Learn more ›

Maximize ROI with success resources

Benefit from Salesforce best practices and release planning programs to accelerate usage and adoption. Drive business value with an assigned success resource (for 200+ CRM users) delivering personalized reviews and recommendations.

Ensure business continuity and minimize risk

Get support when you need it. Whether you have how-to questions, technical issues, or need developer support, we give you fast, expert answers.

  • 1-hour initial response for critical issues
  • Priority access to our most skilled technical resources
  • Troubleshooting and code reviews to help you build apps on the Salesforce Platform

Drive user adoption and business productivity

Quickly train your entire team on Salesforce: They’ll get the expertise they need, right when they need it.

  • Unlimited access to 100+ online training courses for all roles
  • Training plans and role-based learning paths
  • Customizable training templates for you to customize and deliver in your preferred format

Premier+ Success

Extend your team with Premier+ Success. You get all the benefits of Premier Success plus administration services. Rest assured knowing our certified experts are here to help you maintain your Salesforce solution.

The Premier+ Success Plan includes all the benefits of Premier Success plus:

  • Administration services: 100+ administration services for ongoing application maintenance
  • Access to our administration team: Your internal Salesforce administrator will work with our team of certified experts to update your Salesforce configuration

Mission Critical Success

For large enterprises running mission-critical processes and applications, maintaining business continuity is essential to your operations. Mission Critical Success gives you peace of mind by helping you ensure your business continuity, proactively prevent issues, and maximize your Salesforce technology investment. Learn more ›

  • Direct access to qualified support specialists: A global team of technical experts who understand your business
  • Fast response to critical issues: 15-minute initial response on severity 1 issues
  • Personalized action plan on critical issues: Customer bridge staffed by specialists and 30-minute updates
  • Proactive monitoring: Remote org limits monitoring, trend analysis, governance, and management
  • Advanced developer support: Development best practices and up to 5,000 lines of code review and troubleshooting