Keep customers happy,
keep them yours.

Our customer service tools let you start building loyalty and satisfaction, super fast — and create stronger relationships.



We've reduced the annual
membership renewal cycle down
from five months to three weeks.”

— Neil McDonald, CEO


Set up fast, start helping in seconds.

  • Get going in no time.

    Salesforce lets you start bringing all of your customer information, sales and support inquiries together in one easy-to-use console. In just a few hours you can offer personalised service on every channel — quick.

  • The right answers, right away.

    Wrong answers can be worse than no answer at all. With Salesforce your entire team gets consistent information and customers, correct answers. New team members are up to speed fast, saved from endless searching. Keep all of your information in one place and improve customer service, easy.

  • Help customers help themselves.

    Help customers quickly find answers with branded self-service sites and user communities. Support articles are easy to update and share so finding the latest info is easy. Reduce support costs, and give customers an easy way to find solutions and help each other, 24/7.

Companies using
Salesforce report seeing:


“ from Salesforce is a key ingredient of our success.”

— Conrad Chu, CTO & Co-founder, Munchery

  • Respond quickly on every channel.

    Wherever customers need help, be there. Whether by social, email or phone, quickly route their requests to your team, armed with a complete customer history. Deliver solutions faster by automating repetitive tasks. Reduce time spent on simple cases and put more energy into driving your business.

  • Make better decisions.

    Don’t just solve cases and move on. Use what you’ve learned to make better business decisions. Easy to use reporting turns cases into actionable insights that can improve customer service as well as product offerings.

  • Service that grows with you.

    Are you growing? Don't worry. When you need more customisation and functionality, you can upgrade to the solutions you need, like robust call center capabilities.

Resources to help you keep more customers.

Why I Built My Community: eWay

Learn how Community Cloud can transform your business.

5 Quick Ways to Clean Up Your Sales and Marketing Pipeline

5 Quick Ways to Clean Up Your Sales and Marketing Pipeline

Find out how to keep your sales and marketing pipeline stocked with fresh opportunities.

The Business Leader's Guide to Becoming a Social Business

The Business Leader's Guide to Becoming a Social Business

Find out how to make the most of your social media.


See how from Salesforce can help you.

Learn how you can use customer service to increase satisfaction and build loyalty. Try our all-in-one customer support app,, for free.


Questions? Our reps have answers.
1800 667 638 (AU), 0800 450 064 (NZ)

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