Marketing Cloud, Trailhead...
Keep essential goods flowing to stores that need it most during COVID-19.
Deliver customer engagement packaged with intelligent and personalised experiences.
Put a winning sales strategy into action.
Connect the right store with the right product at the right time with a complete, cross-channel view of each customer. Get smarter about managing trade promotions and simplify complex sales processes. And close deals faster with real-time collaboration across the entire field, on any device.
Deliver service that's the whole package.
Help customers find answers fast and on their terms with omni-channel support, self-service guides, community forums, and mobile video chat. And slash service hold times with instant access to customer, warranty, entitlement, and installed base information — all in one location.
Turn consumers into repeat customers.
Nurture leads, engage prospects, and target upsell opportunities within existing accounts with 1-to-1 customer journeys. Build more rewarding relationships by personalising every sales, service, and marketing interaction. And create a cohesive brand experience across all channels and touchpoints.
CUSTOMER SUCCESS STORIES
“Salesforce is making a big difference as we move from a top-down conversation to personalised engagement.”
See how more than 7,000 consumers want to interact with your business:
64%
OF CONSUMERS EXPECT REAL-TIME INTERACTIONS FROM COMPANIES *
80%
OF CONSUMERS BECOME MORE BRAND LOYAL WITH PERSONALISED SERVICE *
61%
OF MILLENNIALS WILL SHARE PERSONAL DATA TO RECEIVE PERSONALISED EXPERIENCES *
* See more in our "State of the Connected Customer" report.
Questions? Let’s talk.
Discover all the ways that Salesforce CRM solutions optimised for Consumer Goods can help your business deliver a more personalised, intelligent, and connected customer experience.
