SOLUTION: PERSONALISE CONTACT CENTRE EXPERIENCES

Connect patients to the right care, faster.

 

Empower agents with the relevant patient data, from multiple systems, on a single screen.

Patient expectations of customer service are changing. As your first point of interaction, contact centres can make or break the patient experience. Powered by Health Cloud, this solution seamlessly integrates EHRs and core systems of record to provide agents with the right patient information at the right time. You can extend capabilities with the AppExchange and Marketing Cloud, and ensure that every agent is empowered to solve inquiries the first time — from appointment scheduling to connecting physicians most appropriate for a patient’s care — all from a single console.
 
 

Customer Success Story

With Salesforce, we can provide a highly personalised and more seamless patient experience.”

NADER MHERABI, CIO, NYU LANGONE HEALTH
 
 

See how you can start delivering seamless patient experiences.

 

Explore the advantages of Salesforce for Healthcare.

 

Webinar

Demo

E-BOOK

What to know more? Let's talk.

We look forward to answering any questions and explaining all the ways Salesforce can help your organisation deliver healthier post-acute outcomes.