Patient expectations of customer service are changing. As your first point of interaction, contact centres can make or break the patient experience. Powered by Health Cloud, this solution seamlessly integrates EHRs and core systems of record to provide agents with the right patient information at the right time. You can extend capabilities with the AppExchange and Marketing Cloud, and ensure that every agent is empowered to solve inquiries the first time — from appointment scheduling to connecting physicians most appropriate for a patient’s care — all from a single console.

With Salesforce, we can provide a highly personalised and more seamless patient experience.”

We look forward to answering any questions and explaining all the ways Salesforce can help your organisation deliver healthier post-acute outcomes.