Customers today expect exceptional service powered by knowledge and data, which is why we built our Deliver Intelligent Field Service solution. Use Field Service Lightening to resolve product issues quickly with optimised job scheduling and enhanced field technician productivity. Provide proactive support with IoT Explorer triggered alerts based on device data. Personalise service with Service Cloud, giving agents a 360-degree view of each customer as well as instant access to real-time information on product usage, warranties, and more. And increase the first-time fix rate to lower your costs and drive more business revenue — all with the world’s #1 platform for service.

With Salesforce, we can stay close to our customers as we continue to grow our business.”