Route inquiries from all channels through one easy-to-use console, ensuring customers get to the right agents, right away — no customisation required.
 

+31%

CASE RESOLUTION**

 
 
Help customers quickly find their own answers and assist each other with branded self-service sites and customer communities. Service Cloud also gives agents an easy-to-use knowledge base for consistent, correct answers that drive customer satisfaction.
 

+30%

CUSTOMER RETENTION**

 
 
** Salesforce Customer Success Metrics Survey, conducted 2015-2017 among 7,000+ customers randomly selected. Response sizes per question vary.
 
 
Out-of-the-box service solution for up to 10 users
$ 35
AUD/user/month*
(billed annually)
Complete service CRM for teams of any size
$ 105
AUD/user/month*
(billed annually)
MOST POPULAR
Customisable CRM for comprehensive service
$ 210
AUD/user/month*
(billed annually)
* This edition requires an annual contract. Monthly pricing available on Essentials edition.
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