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CRM FOR SMALL BUSINESS

Paris Cockinos, Managing Director, Sphere Drones

Succeed now with small business CRM.

It's easy to save time and money by managing sales, service and marketing all from one place. Salesforce CRM (customer relationship management) helps small businesses do more with less.

WATCH DEMO

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See the Sphere Drones Story

See how Salesforce CRM can help your small business succeed today.

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Salesforce helps you manage relationships with current and potential customers. Bringing sales, service, and marketing together helps small businesses reduce costs and increase efficiency.

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Get started quickly with proven sales, service, and marketing apps.

NEW

Salesforce Easy

The fastest way to start with Salesforce. Hit the ground running with easy-to-use tools for sales, service, and marketing.

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Sales CRM - Small Business Solutions

Product

Sales

Optimise sales productivity to win new customers.

LEARN MORE

Customer Service Solutions for Small Business

Product

Service

Solve customer issues in real-time with personalised support across digital channels.

LEARN MORE

Marketing For Small Business – CRM That Delivers

Product

Marketing

Personalise your messaging with intelligent tools to find more qualified leads.

LEARN MORE

Create Company Management Systems with Industry Verticals Solutions

SOLUTIONS

Industry Solutions

Discover tools and customised solutions for your specific industry.

LEARN MORE

Sales

Optimize sales productivity to win new customers.

When everything you need to run your business is in one place, being more productive is easy. Get instant reports and automate processes that used to be time-consuming. Go from potential deals to wins, faster.

more about sales cloud

Service

Solve customer issues in real-time.

Efficiently tackle customer issues as they pop up with personalized support and onscreen answers for your employees.

more about service cloud

Marketing

Personalize your messaging with intelligent tools to find more qualified leads.

Send the right message every time to build meaningful connections and close more deals.

more about Marketing Cloud Account Engagement

Small and Medium Business Industry Guides

INDUSTRY SOLUTIONS

Discover specific tools for your industry.

From retail to real estate to manufacturing and everything in between, we can help you find customers, win more deals, and deliver excellent service.

FIND YOUR INDUSTRY

GETTING STARTED OFFER

Save time and money with the CRM Starter Pack

Save up to 40% with the CRM Starter Pack. Plus, get 1-to-1 support and guidance
on implementation from Salesforce experts.

Contact Us

GETTING STARTED OFFER

Save time and money with the CRM Starter Pack

Save up to 40% with the CRM Starter Pack. Plus, get 1-to-1 support and guidance
on implementation from Salesforce experts.

Contact Us

GETTING STARTED OFFER

Save time and money with the CRM Starter Pack

Save up to 40% with the CRM Starter Pack. Plus, get 1-to-1 support and guidance
on implementation from Salesforce experts.

Contact Us

Start and scale faster with tools purpose-built for small teams.

Get your team organized on the CRM app that helps you find leads, close deals, and give your customers the support they need. Starting at $25 per month for 1-10 users.*

learn more about essentials

CRM FOR SMALL BUSINESS

The small business CRM that helps you grow your business

With the sales, service and marketing tools to achieve your business goals.

Watch overview

Try for Free

How can we help you grow your business?

Get the small business CRM basics to strengthen sales and service.

Strengthen sales and service with Salesforce Essentials, the perfect CRM package for those brand new to customer relationship management systems.

Learn How to Start Faster

Customise sales, service, and marketing — and scale.

Grow your business with tools that help you find, win and keep more customers on one connected platform.

Learn How to Scale

Essentials >

Sales >

Service >

Marketing >

See how our customers save time and money with Salesforce.

Connecting our business on Salesforce has delivered game changing efficiency. We can collaborate more easily and focus on innovation rather than manual process.

Paris Cockinos

Managing Director, Sphere Drones

See the Story

See all customer stories

Take your small business further with the world’s most trusted CRM.

Sales and customer service tools in one app

$ 35

AUD/user/month
(billed annually)

try for free

Complete sales solution for any size team

$ 105

AUD/user/month**
(billed annually)

Try for free

Complete customer service solution for any size team

$ 105

AUD/user/month*
(billed annually)

Try For free

Suite of marketing automation tools for any size team

$ 1,750

AUD/month* up to 10,000 contacts
(billed annually)

contact us

* Offer requires an annual contract. Monthly pricing available.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Greg Beltzer Head of Technology, RBC Wealth Management

G2’s small business users love Salesforce.

G2 is a peer-to-peer, business software and services review platform, and year after year their small business users love Salesforce.

READ G2 CROWD REVIEWS

G2’s small business users love Salesforce.

G2 is a peer-to-peer, business software and services review platform, and year after year their small business users love Salesforce.

read g2 crowd reviews

Get the latest small business research, articles, videos, and more.

REPORT

Discover the latest State of Sales Report with insights from more than 7,700 sales professionals.

GUIDE

Learn how growing businesses make their CRM decision with the SMB Efficency Toolkit.

CUSTOMER STORY

Read how Sphere Drones used Salesforce to drive efficiency and productivity in their business.

Get the latest small business research, articles, videos, and more.

REPORT

Small Business Trends Report

Insights from over 2,500 small and medium business owners and leaders worldwide.

Video

CRM Buyer's Guide

Learn how growing businesses make their CRM decision with the Buyer’s Guide.

Customer Story

Customer Success Story: SmartRent

Read how SmartRent saved money from moving out of spreadsheets and into Salesforce.

Not finding what you are looking for?

Explore all of our small business content in the Resource Center.

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Not finding what you are looking for?

Explore all of our small business content in the Resource Centre.

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Don’t have time to browse?

Get the latest and greatest small business insights sent to your inbox.

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Not finding what you are looking for?

Explore all of our small business content in the Resource Centre.

BROWSE NOW

Don’t have time to browse?

Get the latest and greatest small business insights sent to your inbox.

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CRM success now, not tomorrow.

Hit the ground running fast with ready-to-use tools that don’t require a ton of setup.

It's easy to get started with Salesforce for only $35 per user per month.

TRY FOR FREE

* Offer requires an annual contract. Monthly pricing available.

Experience how it works with our free trial.

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or call 1-800-667-6389

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Don't take our word for it. Here's what small businesses are saying.

CreativeCubes.Co creates a sense of community at scale with Salesforce.

“To be the best, we need the best tools and what Salesforce is able to provide is unmatched.”

Tobi Skovron | CEO

Take your business further with the world’s most trusted CRM.

Ongoing support to help you grow

An app ecosystem that lets you get more from the apps you already use

Customisable, scalable platform with built-in AI

#1 CRM according to IDC

Start Free, 14 day trial

Questions? Call us at 1800 667 638 (AU), 0800 450 064 (NZ)

Why CRM?

Learn about the tools that can help you manage every customer relationship.

Customer relationship management — or, CRM — is technology for managing your business’ interactions with customers and prospects. You can engage leads, grow revenue, and provide outstanding service — all from a single platform — starting at $35 per month* with Salesforce Essentials. Want to try it out yourself, no strings attached?

Learn More

FAQs

Is CRM good for small businesses?

Businesses of any size can benefit from using a CRM solution such as Salesforce. A CRM system can help you strengthen sales, improve customer service and grow business revenue by centralising customer communications into a single platform.

How do small businesses use CRM?

Small business owners use CRM to organise their customer data, manage customer relationships and improve business outcomes by streamlining processes and improving team productivity. CRM can be an essential tool in helping small businesses manage business operations as they grow.

How do I find the best CRM solution for my business?

Identify the needs of your business and the kinds of features that will help you grow and build better relationships with your customers. Salesforce provides a free trial which will help you get a feel for how a CRM system can help your business grow.

Small Business CRM from Salesforce

Salesforce Small Business CRM can help you grow your business faster. Our CRM software gives you the tools to improve customer service, customer retention and create more efficient marketing efforts to increase sales and profitability. We’ve helped thousands of small businesses across the world, with Salesforce Small Business CRM customers reporting a 32% increase in leads, 26% more closed deals, and 26% higher customer satisfaction rate. You can do it too.

As a small business owner, you may be struggling to keep on top of all aspects of your business. That's why we've designed our small business solutions to offer tools for each department. Customer service, sales and marketing – all at your fingertips to help grow your business.

With Salesforce, you can focus on generating new leads by targeting potential customers through email, marketing automation or social media marketing campaigns. You can store and analyse your customer relationship data in order to offer the best possible services. With our CRM dashboard, your sales team can identify lead sources at a glance and schedule appointments with ease.

As a small business leader, you know excellent customer service is what will set you apart in today's competitive marketplace. Even if you have a small team there are many ways for any size company to excel. Our CRM technology helps to reduce the amount of time spent on administrative tasks and allow you to focus on what matters, satisfying your customers and growing your business.

With Salesforce, you can close more deals and keep your team updated on the latest opportunities in real-time.

Connect your data to the cloud

Sync your data from 250+ cloud apps, including Gmail, Outlook, Office 365, G Suite and Dropbox.

Customise to your needs

Easily create custom dashboards with visual drag-and-drop tools and create personalised views of critical information.

Get unlimited storage for your data

Move files seamlessly from desktop to mobile – giving you access to all your most important data.

Want to learn more? Contact our technicians at Salesforce to see how our small business CRM solution can fuel your business’ growth.

CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits.

Small Business CRM: Generate more business with our Contact Manager Edition by Salesforce – the #1 CRM tool on the market.

Business Contact Manager: Mobile Customer Service Software from Salesforce Service Cloud.

Cloud Computing: Never lose a lead again. Online lead capture, lead qualification and tracking, and more with SFA.

CRM Sales Software: Sales software as a service gives you a complete view of customers and prospects, so you can close more sales, more quickly.

How Much Does CRM Cost? Browse hundreds of CRM tools and on-demand CRM applications on the Force.com AppExchange.

CRM Software Solutions: CRM benefits every industry and enterprise. Learn more about CRM solutions for your industry.

Top CRM for SMB: Read how Salesforce has been voted as the top CRM solution for small businesses.

Sales Contact Management: Salesforce CRM gives your entire company a 360-degree view of each of your customers with online contact management.

CRM FOR SMALL BUSINESS

Succeed now with small business CRM.

It's easy to save time and money by managing sales, service and marketing all from one place. Salesforce CRM (customer relationship management) helps small businesses do more with less.

See how Salesforce CRM can help your small business succeed today.

Get started quickly with proven sales, service, and marketing apps.

Salesforce Easy

Sales

Service

Marketing

Industry Solutions

Sales

Optimize sales productivity to win new customers.

Service

Solve customer issues in real-time.

Marketing

Personalize your messaging with intelligent tools to find more qualified leads.

INDUSTRY SOLUTIONS

Discover specific tools for your industry.

Save time and money with the CRM Starter Pack

Save time and money with the CRM Starter Pack

Save time and money with the CRM Starter Pack

Start and scale faster with tools purpose-built for small teams.

The small business CRM that helps you grow your business

The small business CRM that helps you grow your business

With the sales, service and marketing tools to achieve your business goals.

How can we help you grow your business?

Get the small business CRM basics to strengthen sales and service.

Customise sales, service, and marketing — and scale.

Essentials >

Sales >

Service >

Marketing >

See how our customers save time and money with Salesforce.

Connecting our business on Salesforce has delivered game changing efficiency. We can collaborate more easily and focus on innovation rather than manual process.

Paris Cockinos

Take your small business further with the world’s most trusted CRM.

Essentials

Essentials

Essentials

Sales Professional

Sales Professional

Sales Professional

Service Professional

Service Professional

Service Professional

Marketing Cloud Account Engagement

Marketing Cloud Account Engagement

Marketing Cloud Account Engagement

G2’s small business users love Salesforce.

G2’s small business users love Salesforce.

Get the latest small business research, articles, videos, and more.

Discover the latest State of Sales Report with insights from more than 7,700 sales professionals.

Learn how growing businesses make their CRM decision with the SMB Efficency Toolkit.

Read how Sphere Drones used Salesforce to drive efficiency and productivity in their business.

Get the latest small business research, articles, videos, and more.

REPORT

Small Business Trends Report

Video

CRM Buyer's Guide

Customer Story

Customer Success Story: SmartRent

Not finding what you are looking for?

Don’t have time to browse?

Not finding what you are looking for?

Don’t have time to browse?

Not finding what you are looking for?

Don’t have time to browse?

CRM success now, not tomorrow.

Experience how it works with our free trial.

Don't take our word for it. Here's what small businesses are saying.

Take your business further with the world’s most trusted CRM.

Ongoing support to help you grow

An app ecosystem that lets you get more from the apps you already use

Customisable, scalable platform with built-in AI

#1 CRM according to IDC

Learn about the tools that can help you manage every customer relationship.

FAQs

Is CRM good for small businesses?

How do small businesses use CRM?

How do I find the best CRM solution for my business?