Salesforce Blog — News and Tips About Agentic AI, Data and CRM

Agentic AI

Should You Give Your AI Agent a Human Name?

Laura Hilgers

Our guide to the pros and cons of naming agents, and tips for how to do it.

Naming an AI agent: A computer screen with a name badge on it

Innovating with AI: A man plugs a lightbulb into a computer

Laura Hilgers

Getting more done, faster, is a good start. But for the real payoff, leaders need to dream bigger with AI.

Woman putting two pieces of a puzzle together

Laura Hilgers

Want your new agentic teammate to thrive? Then connect your systems, secure your data, and add your agent to the right workflow.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM helps businesses become agentic enterprises.

A woman sitting in front of a computer with a circle containing graphs and tech images behind her.

Laura Hilgers

Only half of companies have a change management strategy for AI. Here's how you can use AI to implement your own plan and get ahead of the competition.

A first responder holding a ladder stands on a robotic hand.

Laura Hilgers

From predicting floods to detecting wildfires early, AI’s a game changer for preventing disasters and providing relief.

Editors' Picks

1

Why CRM Is the Trusted Foundation of the Agentic Enterprise

Jacob Lehrbaum
2

Beyond the AI Hype: Five Trends That Will Transform Business in 2026

Silvio Savarese
3

What is Trailhead? All About Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

AI agents relieve clinicians of administrative burdens, schedule appointments and identify risk factors, and improve access for underserved communities. Here are four examples.

Lisa Lee

The next AI breakthrough isn't the next frontier model. It's the realization that LLMs, powerful as they are, were never meant to work alone.

Laura Hilgers

If kids want to excel in the future, they need to understand AI now. Teachers and schools are laying the groundwork.

Lisa Lee

Move over, MBAs: AI fluency — and increasingly, data fluency — is essential for today’s CEOs, helping them understand decision velocity, the nature of work, competitive risk, and product development.

Lisa Lee

Hype and excitement over AI gave way to pragmatism about infrastructure, scale, and value.

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Featured Series

Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

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Illustration showcasing Agentforce for small business by Salesforce

Caylin White

Learn how Agentforce 360 supports your growing business or startup by helping you scale faster.

Illustration of Astro and Agentforce for Salesforce Suites with AI on a purple background.

Kristin Pierce

Small businesses can put AI to work directly inside Salesforce Suites, now powered by Agentforce, turning customer data and context into action across every team.