As customers increasingly turn to social channels for customer support, a social help desk is essential to improve the speed and quality of your responses, so your employees can provide effective customer service. Customers we talked with, who used social media, say there were more likely to spend more money for better customer service and were more likely to ditch their purchase if they felt they were receiving poor customer service. Add to that, 94% of happy customers said they’d share the experience with their friends!
To meet and exceed your social customer’s expectations, your company needs a social help desk. The right social help desk can offer you many exciting new opportunities to connect with customers and make them happy so they’ll be tweeting and posting your praises instead of abandoning ship.
Check out the Social Help Desk Revolution and see what other startling statistics social media have had on small business and customer support. Is your help desk social?
Click on the image to see a larger version: