It can be easy for customer service departments to continue doing what they've always done. CSAT scores and overall cost are the same, so why change? This mindset neglects the fact that today's consumer has many options in terms of how they connect with a company for customer support.
Based on feedback from our customers, product experts, and service industry thought leaders, we've pulled together 20 customer service best practices and compiled them into one handy (and free) ebook, the appropriately titled, 20 Customer Service Best Practices. Here's the rundown:
To get the more in-depth look into all 20 of the above-noted best practices, be sure to download the ebook at the button below.