customer service dreamforce50 billion. That’s the number of Internet-connected devices a Cisco Internet Business Group study has predicted will exist in the world by 2020. 50 billion: that’s more than seven Internet-connected things for every single person currently on the planet.

What does this mean for customer service?

This represents a sea of change for customer service professionals who now need to deliver service for the ever-connected, always on, highly opinionated, on-the-move customer.  Connected customers are social, mobile, and are making a rapidly increasing number of Internet-connected devices (like personal fitness monitors, smartwatches, connected cars, appliances and even thermostats) a part of their daily lives.

The demands on customer service organizations are like nothing we’ve ever seen.

  • 42% of customers who contact companies via social media expect a response within one hour according to Edison Research 
  • 90% of companies provide inadequate mobile help according to
  • And a world of connected devices means customer service organizations need to be on their toes 24 hours a day, seven days a week, 365 days a year

How will your customer service adapt and succeed in the connected customer era?

Come to the Service Cloud keynote at Dreamforce to learn how and have chance to win one of 50 iPad Minis.

What can attendees expect at the Service Cloud keynote?

1. Visionary Customers 

Learn from these great Salesforce customers:

  • John Moses, VP of Global Customer Care at HP: HP is preparing its 15,000 global customer service agents for the connected customer era.
  • JoAnna Sohovich, global president of Stanley Black & Decker IAR Division: the iconic company with some of the world's most storied brands going back 170 years is looking toward a future of connected products intertwined with online customer communities. This will let agents, community experts and customers solve issues at the speed of now.
  • Patrick Cheeseman, head of customer support at Hotel Tonight: Learn how a rapidly growing, mobile-first, same-day hotel booking app scaled at lightning speed with only 28 agents to support customers booking stays at 150 destinations in 16 countries.

2. Visionary Demos

See the future of Service Cloud, and learn how you can put these technologies of the future in practice at your own organization. During the Service Cloud keynote,  Service Cloud SVP, Alex Bard, will take attendees on a tour of exciting new technologies including:

  • Customer-facing technologies like communities, self-service and mobile apps
  • Agent-facing technologies like the Service Cloud Console and tools to help agents deliver amazing service in the connected era
  • Whole company-facing technologies that enable anyone in the company to play a role in service to meet the demands of the ever-connected customer

3. Great Prizes

Last but not least, attend the Service Cloud keynote for your chance to win one of 50 iPad Minis.  We’ll only be giving these out to those in attendance -- so you need to be there to win!

Register for Dreamforce today, or if you’re already registered, login to to reserve your seat in the Service Cloud product keynote by going to the Agenda Builder, filtering on “Product Keynotes” and adding it to your agenda for Wednesday, November 20, 10:30am-11:30am in the Moscone Center South Main Keynote Room.  We look forward to seeing you there! Learn more about the Service Cloud Experience at Dreamforce here.

Dreamforce registration