50 billion. That’s the number of Internet-connected devices a Cisco Internet Business Group study has predicted will exist in the world by 2020. 50 billion: that’s more than seven Internet-connected things for every single person currently on the planet.
What does this mean for customer service?
This represents a sea of change for customer service professionals who now need to deliver service for the ever-connected, always on, highly opinionated, on-the-move customer. Connected customers are social, mobile, and are making a rapidly increasing number of Internet-connected devices (like personal fitness monitors, smartwatches, connected cars, appliances and even thermostats) a part of their daily lives.
The demands on customer service organizations are like nothing we’ve ever seen.
How will your customer service adapt and succeed in the connected customer era?
Come to the Service Cloud keynote at Dreamforce to learn how and have chance to win one of 50 iPad Minis.
What can attendees expect at the Service Cloud keynote?
Learn from these great Salesforce customers:
See the future of Service Cloud, and learn how you can put these technologies of the future in practice at your own organization. During the Service Cloud keynote, Service Cloud SVP, Alex Bard, will take attendees on a tour of exciting new technologies including:
Last but not least, attend the Service Cloud keynote for your chance to win one of 50 iPad Minis. We’ll only be giving these out to those in attendance -- so you need to be there to win!
Register for Dreamforce today, or if you’re already registered, login to Dreamforce.com to reserve your seat in the Service Cloud product keynote by going to the Agenda Builder, filtering on “Product Keynotes” and adding it to your agenda for Wednesday, November 20, 10:30am-11:30am in the Moscone Center South Main Keynote Room. We look forward to seeing you there! Learn more about the Service Cloud Experience at Dreamforce here.