The Service Cloud is back in action as the support solution for attendees at Dreamforce 2013. The Live Customer Engagement Center will deliver event support to every attendee across every channel, including some brand new functionality:
For the first time, the Service Cloud is embedded right in the Dreamforce Mobile app - so support is always just one touch away. Powered by our Public Knowledge Base package, attendees will have the opportunity to browse hundreds of Knowledge articles right from their mobile device. Alternatively, users can send an email with their question or instantly reach a support agent via click-to-dial or a live chat.
Delivering amazing service is all about being there when and where customers need it. Dreamforce attendees will be able to use traditional channels like phone (855-MY-DF-HELP) and email (email@example.com) as well as newer channels like Twitter (@dreamforce with #DF13HELP) and Live Chat (from the mobile app or from help.dreamforce.com). Regardless of where the question originates, it’s routed to a single user interface for our agents - so they never waste time toggling between multiple applications to respond.
For our Dreamforce attendees that prefer to find the answer without interacting with an agent, we’ve created hundreds of knowledge articles for them to browse online. As common questions arise throughout the event, we add relevant solutions immediately to the Knowledge Base.
Did we mention it’s LIVE in Moscone North? Providing fast, accurate service to attendees is only half the equation. Our Dreamforce agents sit in the Customer Engagement in Moscone North so attendees can look over their shoulder and see exactly how they use the Service Cloud to do their job.
Earlier this year, Gartner named the Service Cloud the outright leader in the Magic Quadrant for Customer Engagement Centers. Visit the Service Cloud Live Customer Engagement Center next week in Moscone North to see why.
There's still time! Register for Dreamforce at the button below.