This year, the Service Cloud and Desk.com teamed up to host the very first Salesforce Service Surfboard Awards, opening up the opportunity for employees, customers, and partners to nominate Service Cloud and Desk.com customers for an award in 20 different categories. Salesforce wanted to recognize the amazing ways in which Salesforce customers are transforming their business with outstanding customer service. The response was incredible – thank you everyone for your nominations and submissions!
This year at Dreamforce, the Service Cloud and Desk.com will show customers how they can deliver the future of customer service. Here are a few award winners who are already paving the way into the future with Salesforce.
The Stand Out from the Crowd Award: Stanley Black & Decker
As the world’s largest tool manufacturer, Stanley Black & Decker won this award for leveraging the power of customer service as a competitive advantage. Their Service Cloud implementation allows them to save 6,000 hours per year on manual tasks while supporting multiple brands on one customer platform. They’ve used the power of the Service Cloud to connect their devices, customer, and business suppliers, ushering in the future with a service-first mentality.
The Social Media Maven Award: KLM
Worldwide airline KLM wins this award for being the company that provides exceptional and engaging customer service via social media. They’ve been using the Service Cloud to consistently surprise and delight their customers with the power of social customer service. Scaling seamlessly in high volume situations, their Social Media Engagement Hub gets customer requests handled in under an hour!
The All Hands on Deck Award: ZenPayroll
The first company to make payroll delightful, ZenPayroll won this award because everyone in the company steps in to provide customer service. New employees learn how to use Desk.com and spend their first few weeks to customers and answering their questions. This helps employees ramp up quickly on both the product and their customers, and keeps the company focused on delivering the products that the customers are asking for.
And check out the rest of our Service Surfboard winners who deliver innovative, awesome service to their customers through the Service Cloud and Desk.com:
The Business Transformation Award goes to 365 Retail Markets, the leading provider of MicroMarket self-checkout technology, for experiencing phenomenal business transformation with Salesforce customer service.
The Chatty Cathy Award goes to Thomson Reuters, the world's leading source of intelligent information for businesses and professionals, for harnessing the power of live chat to provide instant, responsive customer service.
The Support Ninja Award goes to Walgreens for increasing productivity and saving time for employees and customers all around.
The Lifeguard Award goes to Coca-Cola for empowering human resources to scale and support employees from hire to retire.
The Einstein Award goes to the Home Depot for empower agents to access relevant answers to close cases faster and exposing knowledge to their website and community.
The Scaling with Service Award goes to the Wisconsin Economic Development Corporation for growing and taking customer service to the next level with Salesforce.
The Big Foot Award goes to Intuit, a financial and tax preparation software company, for supporting customers with high-volume, large-scale customer service.
The Anytime, Anywhere Award goes to YesVideo, a media conversion company, for building customer loyalty with remarkable customer service anytime, anywhere.
The Sales and Service, Better Together Award goes to ShipCompliant, a compliance management company for wineries and retailers, for increasing customer satisfaction and the bottom line with a single platform for sales and service.
The See All & Know All Award goes to Newell Rubbermaid for leveraging data & metrics to build powerful dashboards that drive critical business decisions.
The First Responder Award goes to Internet Creations for gaining insights with exceptional solutions for complaint management, ideas, and more.
The Helping Hand Award goes to Childfund International for using Salesforce to help improve communities around the world.
The Salesforce 360 Award goes to Sony Playstation for driving the business forward with a 360 degree view of the customer.
The (E)ngagement Harmony Award goes to Branchfire, the creators of the popular productivity app iAnnotate, for offering an effortless customer experience across every channel.
The Usain Bolt Award goes to Formstack, which provides a web-based interface for creating advanced forms, for setting up customer service in the least amount of time without missing a beat with customers.
The Teach Em’ To Fish Award goes to the cloud app management company Bitium for providing next generation self-service through online, mobile, and communities.
The Feedback Loop Award goes to Etrade for implementing customer support feedback to improve the business.
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