Getting a contract to a customer in one minute instead of one hour may sound like an impossible feat of customer service, but for Meritage Homes, it isn't. Back in 2011, the company’s visionary leadership team implemented a Salesforce CRM and an app by Drawloop, sparking a technology revolution and creating a faster, more efficient process for putting their customers in the homes of their dreams.
Steve Thompson, Principal Application Systems Specialist at Meritage Homes, now the #9 publicly traded custom homebuilding company in the United States, shares how their Salesforce CRM and the LOOP Document Services app by Drawloop changed their processes for the better. The solutions they implemented improved the home-buying experience for their customers, created huge new efficiencies within the company, and led to a prestigious award of the #2 most trusted home builder. For a deeper dive into their four business-changing results, keep reading below the video.
What were the results from implementing Salesforce and Drawloop’s LOOP Document Services app? A few highlights, below.
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