More and more organizations are providing customer service tools to encourage consumers to have greater interaction with their brand. In this article, we list 12 useful customer service technologies you can use to empower your customers.

3 Steps to Rethinking Small and Medium-Sized Businesses as Speed-Maximizing Businesses What’s an SMB? There’s the standard definition for SMB, of course. The term, which stands for “small and medium-sized business,” is a…