The customer service landscape has shifted dramatically and your customers expect you to deliver the right answer the first time, every time on whichever channel they choose. But your customers also expect more than just speed and the right answer — more and more they want a customer experience personalized just for them.
Delivering an exceptional service experience that your connected customers expect is no longer just a "nice to have" — it's crucial for any business that wants to succeed. Service Cloud enables your customer service team to deliver this unprecedented level of service.
360-Degree View of Your Customers: Deliver Deeper Customer Service Insights gives you the tools to unlock the power of data to deliver a personalized experience for each and every one of your customers.
The e-book is divided into three parts for developing a 360-degree view of your customers:
Your business has a wealth of data on its customers — more so than ever before. But in order for this data to be useful, it must be easily accessible in the hands of your support agents and your agents must know how to actually use this data to provide a more personalized customer experience.
Developing a complete view of your customers means more than just past service interactions — it also means creating a single picture of the customer across all departments: sales, service, marketing, and more. With Service Cloud you can pull in all of the customer data across all departments (including third-party, back-end systems) so agents have a 360-degree view of each customer.
In today's hyperconnected world, customers value a satisfying experience more than product features or price. That means that your brand and your products are only as good as the service — and experience — you provide.
You can download the e-book now — for free! Click the button below to read 360-Degree View of Your Customers: Deliver Deeper Customer Service Insights.