There’s no doubt that businesses are becoming increasingly accessible and responsive to customers, thanks to the prevalence of social media channels and 24/7 customer service phone lines. However, there are very few businesses that engage in two-way text conversations with their consumers.
That’s where HeyWire comes in. HeyWire LiveText is revolutionizing customer experiences and business productivity by enabling two-way text conversations between customers and sales and service agents. Now mobile customers can easily text businesses at their existing business numbers.
I recently spoke with Meredith Flynn-Ripley, CEO and Founder of HeyWire, for a walkthrough of Heywire’s apps, LiveText Agent and Business Messenger.
The HeyWire LiveText Agent and Business Messenger apps use standard SMS text messages, so there is no special app needed. They fit seamlessly into existing workflows, making it easy to get up and running with minimal training.
Check out a free trial of the Heywire LiveText Agent and Business Messenger app on the AppExchange.