Say Hello to Patient Satisfaction — Salesforce Health Cloud has Officially Arrived

In my years training and practicing as a family physician I saw people almost universally express deep concern and feeling around their health and whatever situation brought them into care.  

When people need health treatment, they are often in the most vulnerable and scared times of their lives. And yet, while we have such personalized, efficient, and transparent service in every other industry, we do not yet have it in healthcare, to help support some of these most impactful and intense moments.  

Our health system has largely been driven by a reimbursement schema that encourages higher volumes of services with little regard, sometimes, to the value. With the Affordable Care Act, providers must increasingly provide higher quality care and shift to outcomes-based reimbursements. And with new entrants such as CVS Health, Apple, Google, and even Walmart--patients now have choices. They have power.

Salesforce Health Cloud was created for this new era of patient-focused healthcare. And today we are excited to announce that Health Cloud is generally available for purchase--giving healthcare professionals the ability to deliver high-quality and personalized patient care at scale.

Salesforce Health Cloud builds on the innovation of the world’s #1 CRM to transform patient engagement. Our slogan “Patient Relationships, Not Records” encapsulates this idea as we extend EHRs to enable personalized and collaborative patient care. Caregivers work better when they can view complete patient profiles and extended care networks. They can make smarter decisions with proactive insights and clear workflows. And they can even collaborate and connect with patients anywhere, on any device.

Patients deserve the best care that our health system can afford. And healthcare providers need the right technology and applications to deliver quality care at scale. Our goal with Health Cloud is to be the platform that supercharges caregivers to deliver quality care and make every patient satisfied.

We’ll be at HIMSS in Las Vegas this week talking about our vision of the future of healthcare. Come by to see Health Cloud in action and join us for some exciting sessions throughout the week. Learn more about our presence here.

Technology can help turn the healthcare industry around. We are pleased to welcome Health Cloud to market. Let’s get this journey started.