Health and Human Services (HHS) government agencies are under a seemingly never-ending increase in pressure as the need for their services continues to rise without a corresponding increase in budgets.


That’s why I am excited today to announce the availability of Salesforce HHS Case Management, a client-centric case management application for managing complex, long-term interactions with people receiving social assistance. HHS Case Management is a modern, easy-to-use tool that connects agencies, services providers and the people they serve to improve the efficiency of meeting the community’s needs.


Salesforce HHS Case Management is built on the cloud, making it easy to integrate with existing HHS systems and unlock back-office data. The application enables caseworkers to do their work anywhere, anytime and improves collaboration among all constituencies involved.


Plus, three times per year, HHS Case Management is upgraded with new features, so agencies are always on the latest version and benefit from an ongoing stream of innovation. The application embeds all the great features of Service Cloud, the market leading customer service platform, together with Vlocity’s purpose-built data model and business processes designed specifically to meet the needs of HHS agencies.  And HHS Case Management runs on Salesforce’s FedRAMP-approved Government Cloud, giving agencies the confidence that their data will be secured according to the highest standards of the federal government.


This means HHS agencies now have a modern product that helps them move with the speed and efficiency that people have come to expect it today’s always-on world. Here’s how:


1: 360-degree, client-centric views


The Salesforce HHS Case Management solution gives caseworkers a people-centric view of the people, families, and households they serve. A complete record of all interactions for a person or family is stored in one place, making it easier to understand the past history that may be relevant to a case.


2: Insight versus information through built-in analytics and dashboards

HHS Case Management’s client-centric approach tracks progress on one platform. All client data -- from the internal agency, external service providers, and anyone else involved in a client plan -- is captured in a single cloud-based environment fully equipped with integrated reports and dashboards. This enables caseworkers to identify trends, set standards and control performance, as well as quantify best practices, and measure results.


3. Meet more needs, faster, with tools built specifically for HHS


HHS Case Management turns a system of record into a system of engagement. For example, the application can:

  • Guide intake specialists through capturing the information necessary to enroll clients in programs faster, and ensure the data is captured correctly the first time.

  • Enable an increasingly mobile workforce. Caseworkers are accustomed to doing many thing on their smartphones and tablets. Empower them with an application that lets them do their job anywhere, anytime with secure access to information on a range of different mobile operating systems.

  • Support modular deployment -- making it easy to layer components of the solution, such as Intake, on top of existing systems, minimizing disruption as you modernize your case management tools.


Government agencies such as the District of Columbia Department of Health (DOH) have already started to drive mission success with Salesforce HHS Case Management. The DOH Perinatal and Infant Health Bureau uses Government Connect to improve maternal and child health outcomes in Washington, D.C.


Salesforce HHS Case Management helps HHS agencies on this journey to providing a better customer experience for the people they serve, making it easier for caseworkers to do their jobs, and gives their clients the help they need to work towards better outcomes.


Learn more about Salesforce Government Solutions.