What is the back office? Simply put, it’s the backbone of a company, the departments — finance and accounting, ERP, HR, and IT — that, despite being behind the scenes, keep things running so the customer-facing departments can be successful. Stemming from the latest AppExchange guide for back office apps, here’s a look at 24 customer reviews of back office apps.
Salesforce customers in finance manage all money-related matters, including accounting, strategic planning, auditing, and budgeting.
“I just press a button and all banking activity is imported into Sage and processed through posting rules that I have total control over.” - John Monahan
“With Accounting Seed we are now able to automate tasks and billing — this makes our jobs easier and our customers happier.” Tammy Gregersen
“FinancialForce Accounting gave us back office automation. So now we can focus on our customers and their business needs.” - Jocelyn Fennewald
“JustOn gave us an invoicing solution that adapted to our multilanguage, multicurrency, and installment logic for payment deadlines.” - Danny Müller
“With the click of a button, Invoices for Salesforce enables us to invoice complex billing scenarios quickly and accurately.” - Stef Sampson
“We now use only Steelbrick Billing for our billing and accounting. Originally we were planning to use several other apps.” - Maurizio Cappitta
Salesforce customers use ERP to integrate processes, systems, and data into one source of truth.
“We used Ascent to migrate all our processes from being managed within spreadsheets to fully managed within Salesforce.” - Scott Gardiner
“Kenandy provided measurable efficiencies, organizational transparency, and focused us on revenue generation — not data collection.” - Charlie Merrow
“Inventory, purchasing, MRP, and WCP were key in making our back office a success. Rootstock did it all in a well-integrated fashion.” - Stephen Simons
“Matrix Velocity gave us a nice way to go from quote to order to fulfillment to invoice (and to inventory) all within Salesforce.” - Jonathan Rowe
“Glovia OM turns opportunities into quotes, quotes into sales orders, and sales orders into shipping orders and documentation.” - Teno Cipri
“As Propel is built on Salesforce, we can be more customer- and partner-centric by connecting our product, customer, and partner data.” - Rick Austinson
HR activities include recruiting and hiring of employees, orientation and training of current employees, employee benefits, and retention. Here are some of the HR apps recommended by Salesforce customers.
“The automated processes of Sage People not only enabled HR to be more efficient, but the quality of our data increased dramatically.” - Jess Davies
“Skilo’s user-friendly interface is easy for employees and managers to use, and the highly configurable reporting module is essential for HR.” - Kasandra Radzinska
“XCD is a cost-effective HR solution that enables us to manage our HR data, files, and policies from one location.” - Inspire Sport
“Cornerstone is a must-have training. It’s incredibly powerful with a simple setup. I’m really impressed with its ease of use.” - Melodie Schwartz
“Improved Help really is a fantastic help resource for users, providing the right help and process guidance when it is need.” - Wayne Austin
“Litmos helped us to train hundreds of people each month simply by the click of a button.” - Charles Brown
Salesforce customers in IT handles everything from a company’s physical hardware to its operating systems, applications, databases, storage, and servers.
“OwnBackup saves my team hours of backup work that we can now use to focus on revenue-driving initiatives.” - Brie Morgan
“I can’t stress how easy Spanning is to use. Backups run daily, you see what data was changed, and you can restore data anytime.” - Deb Weller
“CloudAlly removed the worry around site data backup. Once the painless setup was done, the app just runs and we forget about it.” - Robert Middleton
“RemedyForce is web accessible, has no servers or upgrades to manage, and lets our field staff easily submit requests and tickets.” - John Riley
“We had inventory across the country that we couldn’t track. ELTON tracked every piece of equipment in a very quick and smooth way.” - John Prilliman
“We used INSITE to change databases and simplify incident reporting, problem management, and catalog and fulfillment requests.” - Randy Engh
With over 3,000 apps in inventory, we hope this guide helps you zero in on the back office apps that are right for your business. View the entire collection and happy exploring.