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In 2016, we launched Field Service Lightning (FSL) on the Salesforce platform, extending our leading customer service capabilities into the field. Today we are thrilled that with our first application to the Gartner Magic Quadrant for Field Service Management, Salesforce earned the impressive position as a Challenger. Software vendors are positioned in the Gartner Magic Quadrant based on completeness of vision and ability to execute. We believe that our placement as a Challenger within the first year of launching FSL is due to our intuitive design, highly extensible platform, intelligent scheduling and optimization capabilities, and, most importantly, our focus on customer success.

We are proud to share this news because it is a true testament to the success of our customers. It demonstrates the market’s demand for our innovative, platform-based solution in an area of customer service where delivering a marquee experience is essential to business success.


Field Service Lightning leverages the power of the entire Salesforce platform and is one of our fastest growing products. With FSL having over 20,000 active users, it’s clear that companies across industries are turning to Salesforce to empower their service agents, mobile workforce, and managers with the intelligent tools necessary to improve productivity and deliver game-changing on-site support.

And while we've recently announced groundbreaking features such as Einstein Vision, which harnesses the power of artificial intelligence to bring image recognition to field service, we're not stopping there. Our customers fuel the innovation we bring to market and we're committed to their success, and to working with them to redefine how they deliver on-site service. We’re honored by this recognition and are excited to extend our field service functionality on the connected Salesforce platform, which enables customers to meet and exceed customer service expectations and the demands of this connected world. Needless to say, we're excited for what's next.

Thank you to our customers and partners for helping us get recognized as a Challenger upon our first entry into the Gartner Magic Quadrant for Field Service Management!

Read the entire Gartner report for an in-depth look at the results. And see how Salesforce will position your company for what’s next for the global field service market.

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