What does “success” mean to you?
Maybe it's overcoming a certain challenge. It could be helping your team be more productive or improving operations. Success might mean leaping ahead of your competitors or completely transforming your organization.
At Salesforce, we know success looks different for every one of our customers. You're blazing a trail that's unique, but you don't have to blaze it alone.
Salesforce has always been a leader in helping our customers succeed. I know of no other company that's as committed to customer success as Salesforce. In 1999, we pioneered the concept of the Customer Success Manager — in fact, our very first Success Manager was Marc Benioff! He would talk with customers to understand what they needed to be successful. Since then, we've found new ways to help our customers achieve their ambitions.
Success Cloud is our group of experts and services dedicated to Customer Success. We're here to help you achieve whatever success means to your organization. And you get to decide how to work with us to reach your goals.
If you're the do-it-yourself type, you can check out our always-on resources. There's Trailhead, the fun way to learn Salesforce with self-guided modules. You can find support at the Help Portal and in our Success Communities.
“For anyone who doesn’t know where to start, the trails are gold. The trails lead you the right way depending on your level of knowledge and your role” --Fabien Taillon, CTO, Texeï
You may want an experienced guide to show you the way. Our adoption services give you access to guidance from Salesforce experts. Accelerators are 1-on-1 coaching sessions with our specialists. They help you achieve specific goals to get more out of Salesforce, quickly. Join our webinars and events to get insights into your top challenges.
For example, Mitchell, a technology that company that simplifies and accelerates claims management and collision repair processes, used Accelerators to deploy out-of-the-box Lightning features to make their business 100% mobile.
“Salesforce has allowed us to streamline our order processing from 11 days down to two hours.”
You can also work alongside our experts. Our advisory services match you with Salesforce Architects and experience design experts. They'll share their knowledge and our unique approach to customer success.
For example, Vodafone wanted to gain a complete view of its global opportunity pipeline while ensuring that their customers had a consistent experience. Vodafone brought on Salesforce Advisory Services as an essential partner to achieve this transformative endeavor.
“We look at our Program Architect as a constant source of advice, design and architectural input, as well as an effective problem solver. Our advisor is the go-to guy for all things Salesforce adds.” --Christian Tchatchouang, Head of SELL Domain Delivery at Vodafone
And how, exactly, do we help our customers succeed? We take the same approach that Salesforce used to become one of the most successful, innovative companies in the world.
Compass is the proven, sustainable Salesforce Approach to customer success. We've developed it over the past 18 years with more than 150,000 Salesforce customers. Here's how it works:
First, we get to know you and establish a definition of success. Next, we build a plan together to help you create a success culture. We've found that customers who achieve the most focus on three key areas: building an inspired team, being customer obsessed, and accelerating execution. We'll help you integrate these elements into your culture to set your organization up for success.
From there, we'll guide you with a specific playbook of best practices to help you reach your goals.
Ultimately, we want to share our expertise and knowledge to help you succeed. To learn more about our own strategies, check out The Salesforce Playbook for Customer Success.
And no matter what your goal is or what path you want to take to reach it, we're here to help you succeed. Let's blaze a trail together.