This year’s Dreamforce went by in a flash. It included the largest gathering of service leaders in the world, and Service Cloud was thrilled to welcome these trailblazers. We hosted hundreds of sessions, gave thousands of demos, and delivered our Service Cloud Keynote to a packed house of more than four thousand attendees. Plus, more than half a million viewers watched it online.

If you didn’t make it to the event, or simply want to relive the highlights, we’ve got you covered!  

There was so much to see and do. From connecting with Service Cloud experts at the Service Lodge, to seeing Salesforce products come to life at the Service Cloud Campground with hands-on introductions to Service Cloud Einstein, Customer Communities, Field Service Lightning, and LiveMessage.

Service leaders even transformed into true innovators at the Industry Innovation Station. Customers and brands from across healthcare, financial services, manufacturing, and retail met, mingled, and joined in Campfire Workshops to start transforming their brands through service.


Everyone can experience Service Cloud at Dreamforce.


We’ve collected the best-of-the-best sessions you can access whenever you’d like. So if you missed one, or just want to relive the excitement, or share these moments with your peers, take a look at the sessions you can see on-demand. START NOW


Experience the Service Cloud Keynote

Transform Your Service With the #1 Service Platform.

Customer expectations are rising fast. We show you how Service Cloud can keep you a step ahead by empowering every employee, engaging customers across every channel, and elevating the role of customer service to gain a competitive advantage and drive growth.


Latest Product Announcements from Service Cloud.

This year’s Service Cloud Keynote featured a full line of new products and features. Some of them include:

  • Einstein and artificial intelligence
  • Service Cloud Lightning and agent productivity features
  • Field Service Lightning and enhancing productivity for every mobile worker


Learn how companies like yours are blazing trails to service success.

Meet leaders from the trailblazing companies KONE, Hulu, and Marriott. They’ll share firsthand how they use the Salesforce platform to connect agents, mobile workers, and even products, to deliver exceptional service that differentiates their brands.



Get inspired with some of our top Service Cloud sessions, handpicked for you!


Innovation Panel: Fortune Partners™ Top Service Leaders Award Winners

You read about them in the November Fortune magazine. Now meet our trailblazing service leaders, the ones who have transformed their organizations with their commitment to customer engagement and customer service-related innovation. Who knows? Next year it could be you.



Amazing Customer Service: Turn Your Contact Center Into a Profit Center

Last year, companies lost $64 billion due to poor or average customer service delivery. Find out why — and what you can do to stop it. Service industry expert Shep Hyken shows how to turn every customer “Moment of Truth” into a “Moment of Magic” and make your brand a trailblazer in customer care.



Transforming Service Beyond the Call Center with Field Service Lightning

Hear from the Salesforce Head of Platform Research, Peter Coffee, and Salesforce customers who are elevating the on-site customer experience, and empowering their mobile workforce by putting the schedules and information they need right in the palm of a field service agent’s hand.



Lightning Strikes Service: The Next Generation Service Platform

Get an inside look into the next generation of Service Cloud. We’ll cover the must-have features in Service Cloud Lightning.



Service Cloud Einstein: AI to Help Shape the Future of Customer Service

Smart, predictive service is the new key differentiator. But how? See how Hulu is using Service Cloud to harness the power of AI on the connected Salesforce platform. You’ll learn how you can deliver smart, predictive Einstein-enabled service that delights customers by turning your entire service  team into empowered service experts.



Salesforce Community Cloud Keynote: Put Your Customer in the Driver’s Seat

Hear how trailblazers from Ducati, Farmers Insurance, and the Bill & Melinda Gates Foundation built smart, connected digital experiences with the #1 CRM. They’ll show you how they are enhancing the customer experience with Lightning, and how they connect customers, partners, and employees with Community Cloud.



Start blazing your trail to the future of customer service now.

Keep learning — and getting inspired by the Dreamforce experience. Bookmark the Best of Service Cloud at Dreamforce, and pass it on to fellow service trailblazers. Get your business on the path to transforming your brand with the #1 customer service platform.   


Want to hear more about this year’s Dreamforce from our own Trailblazers for Service?

Our Service at Dreamforce recap webinar, Top Takeaways from Service at Dreamforce 2017 is now available on-demand! WATCH NOW

Simon Walsh, COO, Retail Annuities at New York Life and Mike Powell, VP of Technology Solutions at RIM Logistics, share their key takeaways from this year's Dreamforce. You’ll see how they plan to implement the latest innovations into their organizations, and learn how this experience inspired their visions for customer service success in 2018.