Calling all Trailblazers around the world!
Experience all the fun, innovation, and giving back on the road with the Salesforce World Tour! The best part? You can experience it from wherever you are. Join us on Thursday, December 14, on Salesforce Live for an exclusive front row seat to all the action and watch live coverage all day.
Don't miss a minute of the top content from the event, from anywhere, your phone, your table, and from the comfort of your couch:
Kick off the day with a heartwarming Keynote Opening. Join Maria Martinez, President, Global Customer Success & Latin America, for a special and inspiring message. Raised in Puerto Rico, the recent devastation of Hurricane Maria struck a personal chord with Martinez. Watch live for more information on how she partnered with Salesforce.org to raise money for victims of the devastation and to help Puerto Rico recover.
We’re in the midst of the Fourth Industrial Revolution - an incredible wave of innovation with technology transforming our daily lives. Behind these new technologies are customers demanding smarter, faster, and more personalized experiences.
Today, you’ll hear how customers can use the Customer Success Platform to create connected customer experiences, learn new skills, innovate at their companies, and shape the future. Parker Harris, Co-founder and CTO, will talk about how brands like T–Mobile, adidas, and 21st Century Fox are using the latest Salesforce innovations–including Trailhead, Einstein AI, Lightning, and IoT–to blaze a new trail to customer success.
1:00 p.m. - 1:40 p.m. ET
An intelligent sales process is what frees up your reps to spend time on what they do best, building customer relationships. Learn how the #1 sales platform, featuring Einstein AI, empowers companies to guide reps as they build pipeline, close deals, and become trailblazers.
Industry and market boundaries continue to disintegrate. There is no clear path or destination, but one trend is consistent - convenience has become the new loyalty. Pioneering firms are using a new technology, artificial intelligence (AI), to create differentiated, convenient experiences. In this keynote, join industry trailblazers to learn how they are working with Salesforce to unlock the full power of their financial institution to serve as a trusted partner on their customer's financial life journey. Plus watch live demonstrations of the expanding capabilities of Salesforce Financial Services Cloud across wealth management, retail banking and lending.
3:00 p.m. - 3:40 p.m. EDT
Customer expectations continue to rise. Customer service organizations must respond by empowering every employee with the skills and tools of the future, engaging customers across every channel, and elevating the role customer service plays in creating opportunity and driving growth. See the latest innovations, such as Lightning and Einstein for Service, and see how Trailblazers like KONE and Marriott are using in the Service Cloud Platform to differentiate their brands.
Planning to attend in person? Be sure to use our Snapchat geofilters!
Watching from home? We’ll be bringing you a highly immersive experience for Salesforce World Tour on all our social channels. Be sure to follow Salesforce and Dreamforce on Snapchat, Instagram, Twitter, and Facebook to get behind-the-scenes content, tours of the Campground floor, discussions with thought leaders, and more. You might even get to see some of your favorite Salesforce mascots.
You can also ask questions or make comments on Twitter and get real-time responses. From the comfort of your couch, get access to keynotes, live engagement, and more. The keys to customer success await you online.
Salesforce.org will be raising funds to support the Hurricane Maria recovery efforts of UNICEF and ConPRmetidos. Both organizations are helping deliver emergency supplies to families in need who have been affected by the disaster. UNICEF is, in part, providing hygiene kits to individuals who still don't have access to these basic needs. ConPRmetidos is a local Puerto Rican organization who focuses on restoring power and running water to communities in need on the island.