If you’ve ever spent a day waiting for the washing machine repair person or the utilities worker to show up, you know how trying it can be. But, when that employee shows up on time, armed with the right parts and is able to fix your problem on their first visit, you’re amazed. Even delighted. It feels like the company has your back.
Here at Salesforce, we’re laser-focused on providing a connected customer experience. That’s the main reason why we launched Field Service Lightning two years ago. We wanted to extend the world’s #1 service platform, Service Cloud, to field service - to equip mobile employees and dispatchers with all the information they need to provide customers with a connected experience that simply “wows”.
And today we’re excited to announce the next generation of Field Service Lightning that empowers companies to provide world-class service experiences in the field.
And of course … we never forget our Trailblazers! They need simple tools to customize their Field Service Lightning experience.
What’s been most rewarding for us since launching Field Service Lightning is the momentum from our ecosystem and customer Trailblazers. Because it is built on the Service Cloud platform, Field Service Lightning is highly customizable.
GearsCRM, a Salesforce Gold Consulting Partner, has deployed 15 diverse implementations of Field Service Lightning. “We’ve seen the immediate benefits that a truly mobile and connected workforce can bring to customers. With Field Service Lightning, our clients are able to provide a first class support experience to their customers and make their mobile workers’ jobs easier. It’s a win-win,” says Harry Radenberg, President and CEO of GearsCRM.
We’re just getting started with Field Service Lightning and have big plans for 2018. Check out these new features and please let me know what you think at @pbergamo.
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