We've got a seat in the front row. And your name is on it! That's right, the whirlwind Salesforce World Tour New York is coming! Experience all the fun, innovation, and giving back on the road with the Salesforce World Tour! And the best part of all? You can experience it from wherever you are.
Be sure to tune in to the live broadcast on Thursday, April 26, on Salesforce Live and be a part of the magic, all day long!
Don't miss a minute of the top content from the event, from anywhere, your phone, your table, and from the comfort of your couch:
10:00 a.m. - 11:15 a.m. EDT, Opening Keynote: "We Are All Trailblazers"
We're in the midst of the Fourth Industrial Revolution. An incredible wave of technological innovation that's transforming our daily lives. Behind these new technologies are customers working towards smarter, faster, and more personalized experiences. Hear how customers can use the Customer Success Platform to create connected experiences, learn new skills, innovate at their companies, and shape the future. In the keynote, "We Are All Trailblazers", Elizabeth Pinkham, Executive Vice President, Global Real Estate & Suzanne DiBianca, Executive Vice President, Corporate Relations, will talk about how brands like U.S. Bank, T-Mobile, adidas, and Amtrak are using the latest Salesforce innovations–including Trailhead, Einstein AI, and Lightning–to blaze a trail and bring their customers a whole new experience.
1:00 p.m. - 1:30 p.m. EDT, Transform Your Service with the #1 Service Platform
Customer expectations continue to rise. Customer service organizations must respond by empowering every employee with the skills and tools of the future, engaging customers across every channel, and elevating the role customer service plays in creating opportunity and driving growth. See the latest innovations, such as Lightning and Einstein for Service, and see how Trailblazers like KONE and Marriott are using the Service Cloud Platform to differentiate their brands.
2:00 p.m. - 2:30 p.m. EDT, Financial Services Keynote: Earn Deeper Relationships by Unlocking Convenience
Industry and market boundaries continue to disintegrate. There is no clear path or destination, but one trend is consistent - convenience has become the new loyalty. Pioneering firms are using a new technologies such as artificial intelligence (AI), and IoT connected devices to create differentiated, convenient experiences. In this keynote, join industry trailblazers to learn how they are working with Salesforce to unlock the full power of their financial institution to earn deeper relationships with their customer’s align their financial life journey. Plus watch live demonstrations of the expanding capabilities of Salesforce Financial Services Cloud, the world’s #1 CRM, reimagined for financial services.
3:00 p.m. - 3:30 p.m. EDT, How to Sell Smarter with the New Sales Cloud
Think Salesforce is only about managing your accounts and opportunities? Think again. Find out how you can now use the World’s #1 Sales Platform to manage every customer touchpoint, from lead to loyalty. You will also learn how easy it is for your sales team to use artificial intelligence to sell smarter and hear from other customer Trailblazers who are taking advantage of huge opportunity around AI.
Planning to attend in person? Be sure to use our Snapchat geofilters!
Watching from home? We’ll be bringing you a highly immersive experience for Salesforce World Tour on all our social channels. Be sure to follow Salesforce and Dreamforce on Snapchat, Instagram, Twitter, and Facebook to get behind-the-scenes content, tours of the Campground floor, discussions with thought leaders, and more. You might even get to see some of your favorite Salesforce mascots.
Be sure to follow the conversation on Twitter with #SalesforceTour!
You can also ask questions or make comments on Twitter and get real-time responses. From the comfort of your couch, get access to keynotes, live engagement, and more. The keys to customer success await you online!
Thank you for an incredible event; shaped by innovation, giving back, and fun! Learn more about upcoming Salesforce Events.