This month, the Salesforce Success Cloud launches a new technical expert service called, Technical Account Manager, or "TAM" for short. A TAM is for customers using Salesforce in complex multi-org or multi-cloud environments who need our highest level of product expertise and technical...
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Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future. They're really passionate about helping their customers get more insight from their data through technology.
In 2015, leadership at Slalom realized that their sales reps were slowed...
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The Doctor is in at Connections! The event, held in Chicago June 12-14, is bringing together thousands of Trailblazers across the digital marketing, commerce, customer service, and healthcare and life sciences industries (HLS). Join thousands of your industry peers for a three-day journey at...
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We’re thrilled to hear Gartner’s announcement that we’re again named a leader in the Magic Quadrant for the CRM Customer Engagement Center for 10 consecutive years.
We think that there’s one big reason we’re named a leader for 10 years in a row — our customers.
Salesforce has always been...
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Whether you are a small business or a large enterprise, you want to make sure your organization can use its Salesforce investment to the fullest potential, while still being nimble and cost-effective.
To balance effectiveness and efficiency, you need to make sure your team isn’t held back by a lack...
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This week on the Marketing Cloudcast, we’re sharing a sneak peek into the future of marketing with more information about the partnership between Google and Salesforce and why this is so valuable to marketers.
To help us, we have Stefano Menti, a product lead for Google Analytics 360; Armita...
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I couldn't be more proud to announce that Salesforce has been recognized by the Washington Business Journal as the #1 Best Place to Work in the Greater Washington Area for 2018! As proud as I am, I'm equally unsurprised that the incredible teams of Herndon, VA - and now Reston, VA (our newest...
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Salesforce's Connections is shaping up to be the digital marketing, commerce, and customer service event of the year. Happening in Chicago, June 12-14, the content of this event will provide leaders from an array of industries with actionable insights and access to industry experts, innovative...
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Today’s customers expect — if not demand — highly personalized experiences, but what are the exact starting points that companies can use if they want to create a better customer experience? That’s a question we asked Catharine Findiesen Hays, co-author (with Yoram “Jerry” Wind) of...
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