Nov 20, 2018 By Nick Johnson

3 Ways AI Has Changed ABB’s Business Operations

ABB is a company with a 135-year history that has nevertheless leapt to the forefront of the Fourth Industrial Revolution through its innovations in robotics, artificial intelligence (AI), and the Internet of Things (IoT). The company aims to be “the industrial conglomerate of a low-carbon,... Read More

Leadership Insights, Thought Leadership

Nov 20, 2018 By Jeff To

10 Takeaways: How USAA Delivers Exceptional Member Experiences

At Dreamforce ‘18 this year, I had the pleasure of interviewing Herry Stallings, Vice President of Technology at USAA, and Harry Datwani, Principal at Deloitte Digital. USAA is a financial services company that specializes in achieving financial security for the military and their families,... Read More

IT, Financial Services, Digital Transformation, Customer Experience

Nov 19, 2018 By Alicia Esposito

Principal Analyst Brian Solis Shares How Innovation Can Transform Your Brand

Brian Solis, author and analyst for Altimeter Group, shares his research and musings on the latest digital trends and disruptions in this interview with Retail Touchpoints. Q: You’ve spoken a lot about the “experience economy” and how it’s the future to long-term success. What does this mean for... Read More

Commerce, Marketing, Customer Service, Holiday Readiness

Nov 18, 2018 By Megan Collins

New Podcast: Ticketmaster's Rockstar Marketing Guide to Greatness

Today on the Marketing Cloudcast, we go behind the music for an up-close-and-personal look at how Ticketmaster communicates with and markets to an audience of millions. Recorded live at Salesforce Connections ‘18, which took place in Chicago in June, we talk to Marco Rivera, Marketing Operations... Read More

Marketing, Marketing Cloudcast

Nov 17, 2018 By Thomas Kuppens

6 Ways Your Small Business Can Maximize CRM Adoption

In my five years at Salesforce, I’ve worked with hundreds of small business and mid-market customers. I’ve seen a lot of customers doing really well with customer relationship management (CRM), and I’ve seen my fair share of companies struggling to get the most out of their investment. When things... Read More

Small Business, Customer Success

Nov 16, 2018 By Isabel Gonçalves

Representation Matters Recap: Relive Salesforce's First Racial Equality Summit

We held our first-ever Racial Equality summit, Representation Matters, at Yerba Buena Auditorium last Monday. 700 in-person attendees and 126,000 online viewers joined us to celebrate Black, Latinx, and Native Trailblazers in our tech industry and society at large. All of our speakers and vendors... Read More

Careers, Equality, Events, Leadership

Nov 16, 2018 By Dwight Moore

Trillion-Dollar Grocery Industry on Cusp of a Revolution

The grocery industry is changing and changing fast. From checkout-free experiences like Amazon Go and home delivery from Instacart, to meal-kits from Plated and “groceraunts” (a restaurant within a grocery store), it’s a shopper’s market. How can grocers thrive, differentiate, and serve... Read More

Commerce, Retail, Retail Insights

Nov 16, 2018 By Jennifer Hersom

Customer Service Secrets: Go Behind the Scenes with the Salesforce Customer Success Center

We sell Service Cloud to our customers, but we also use it ourselves. When people learn that Salesforce is a Service Cloud customer too, they often ask about the way we run our own contact center. And we are happy to share. One of the ways we answer these questions is by inviting customers to visit... Read More

Service Cloud, Customer Service

Nov 16, 2018 By Ebony Frelix

Support our California Communities Hit By Wildfires

As California's wildfires continue to burn, thousands of first responders are on the front lines, working day and night to contain the fire and support those in need. We're proud of our Salesforce family for coming together to raise more than $300,000 to support our California communities in... Read More

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3 Ways AI Has Changed ABB’s Business Operations

10 Takeaways: How USAA Delivers Exceptional Member Experiences

Principal Analyst Brian Solis Shares How Innovation Can Transform Your Brand

New Podcast: Ticketmaster's Rockstar Marketing Guide to Greatness

6 Ways Your Small Business Can Maximize CRM Adoption

Representation Matters Recap: Relive Salesforce's First Racial Equality Summit

Trillion-Dollar Grocery Industry on Cusp of a Revolution

Customer Service Secrets: Go Behind the Scenes with the Salesforce Customer Success Center

Support our California Communities Hit By Wildfires

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