In the face of COVID-19, we’ve changed how we interact with friends, families, colleagues — and businesses. As our behavior has shifted, so has the data connected with it. Now your models may be producing atypical results.
Businesses now face a shared challenge: how do you predict the...
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Many small- or medium-sized businesses (SMB) are in uncharted waters right now. As business leaders, this is time to consider what you and your sales teams can do for customers by being there for them.
Here are five simple and effective ways your SMB can lead with compassion:
1. Reframe...
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April 3, 2020
The global effect of COVID-19 continues to evolve and we want to provide an update on how we’re bringing the full power of Salesforce to bear to keep our employees and their families healthy and safe, support our communities, and help our customers and partners navigate this...
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Welcome to another edition of B-Well, a 30-minute webinar series, highlights tips, resources, and coping skills from leading wellbeing experts to support you and your families through these trying times.
Our last episode featured Thrive Global founder Arianna Huffington suggesting mindfulness...
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When the World Health Organization declared the novel coronavirus a pandemic last month, I was two weeks into my new job at PayPal. As the new head of global sales, my main goal was to give my team everything they needed to help our customers. But, of course, the tactics change dramatically when...
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Over the last month, business practices have changed around the world. Routines are no longer the same, and we’re figuring out where to focus and how to pivot based on changing data and operational considerations.
Yet, it’s awe-inspiring to see individuals and teams, all across the world, finding...
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Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time. Commerce leaders face a unique need to keep a mountain of content current – all while their content teams work from home. You and your content team may feel it’s impossible to respond fast...
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With schools closed in 188 countries, there are now more than 1.5 billion students learning from home. The COVID-19 pandemic is impacting many parents as they juggle working, parenting, and homeschooling. It’s clear this is anything but business as usual.
For example, the other day, my colleague...
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Today, Salesforce Senior Vice President of Employee Marketing and Engagement Jody Kohner provides a lens into the rapid changes taking place at our company as Salesforce adapts to life and work during a pandemic. Guided by the desire to ramp up communication and to provide radical transparency for...
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