Allison is a product marketer and she leads Trailblazer Marketing for Service Cloud. When she’s not sharing inspiring stories, she’s focused on emerging industry and product trends. While away from work you can find Johnson Bryan spending time with her family in San Francisco.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Elevated customer expectations, a bump in digital investment, and a concentration on customer service as a career path are changing the industry forever. These Trailblazers are refusing to be left behind.