Marketing Cloud, Trailhead...
Christa is on the CSG Strategic Customer Engagement Team. Connect with her on LinkedIn.
Part of building trust with customers is contingent on receiving accurate order information and timely customer service when shoppers cancel or change an order.
High-touch service calls require more personalized service. We recommend adding an “order on behalf of” (OOBO) capability for your customer service reps, to empower them to help your shoppers at the highest level.
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