Matt Evans is part of Salesforce's Innovation and Transformation Center, a Cloud Services offering that helps customers achieve their most ambitious goals. Matt is an award-winning, next-generation strategic Salesforce enterprise strategist who is an expert in building integrated and high-performing operating models and Centers of Excellence. Connect with him on LinkedIn.
Centers of Excellence (COE) have been around in technology for over 30 years, but despite this longevity, COE means different things to different people. Like Lean and Kanban, the COE has its origin in manufacturing, where it is used as a centralized body to help improve factory operations and
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