Kimberly Arnold is the Global leader for Healthcare Payers, guiding Salesforce industry strategy and solutions for health insurance. She has worked with executives from over 70 health plans to take their performance to the next level. Kimberly brings over 25 years of business transformation experience with the last 15 years focused on healthcare. Connect with her on LinkedIn.
We recently surveyed nearly 6,000 global healthcare consumers about their health insurance expectations. Here are key findings from our Connected Healthcare Consumer report.
Clarity about coverage is critical
Healthcare payers are under pressure on numerous fronts. They are being asked to manage a population with increasing chronic conditions and health challenges at younger ages. At the same time, they face unprecedented competition from new entrants focused on Medicare, to organizations offering...