Marco S. Casalaina is VP Products of Salesforce Einstein. This is Marco’s second stint at Salesforce - during his first term at Salesforce, from 2005 to 2010, he was one of the original developers of the Service Cloud product and then its product manager. He holds a Bachelor’s Degree in Computer Science from Cornell University.
A recent Google search for the question, “What can AI do?” returned 2.7 billion results. The sheer volume of web pages that speak to AI’s capabilities, real-world applications, and separate hype from reality demonstrate two things:
First, people are interested. Second, they’re confused.
An increasing number of TED Talks, futuristic think pieces, and science fiction books portray artificial intelligence (AI) as the catalyst for people’s conversion from humans to godlike creatures capable of eternal life. They depict AI triggering the “singularity”— “super intelligences” that act,...