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Rob Garf

Rob Garf

Rob Garf is VP of Industry Strategy and Insights and the Chair of the Client Advisory Board for Retail at Salesforce. With 25 years of global retail experience as a practitioner (Lids, Marshalls, Hit or Miss), an industry analyst (AMR Research), a strategy consultant (IBM), and a software leader (Salesforce), he is no stranger to the industry and the challenges retailers face. His team currently develops industry research and advises senior executives globally on unified engagement strategies. Rob is also a frequent industry speaker and a member of NRF’s Digital Council.

If You Don’t Know Who Owns Customer Experience in Your Company, You’re Not Alone

Mar 26, 2018 By

If You Don’t Know Who Owns Customer Experience in Your Company, You’re Not Alone

Commerce, Retail Insights, Unified Commerce, Thought Leadership