Robert Lorenzen is a director of product marketing for Salesforce CPQ & Billing. As a past sales engineer, he loves diving into the details of complex technology products to understand how they benefit customers. When not at Salesforce, he enjoys cycling through the redwood forests of the California coast and chasing after his three kids.
For finance departments, focusing on the customer experience is essential, especially when it comes to revenue operations and contributing to those recurring customer relationships. We talked to PagerDuty's CFO to find out why.
