Shonnah Hughes

Salesforce MVP and Trailblazer

Shonnah Hughes is the Global Product Growth and Innovation Evangelist at GetFeedback by Survey Monkey and a Salesforce MVP. She is passionate about Tech Equity, Accessibility, Equality and Customer Experience.

Service

Use Surveys To Understand Service Agent Wellness and Increase Productivity

Shonnah Hughes

July 31, 2020

Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how.

Service

How Emotional Intelligence Increases Customer Loyalty

Shonnah Hughes

May 23, 2020

Customer service reps face “cancel culture” more and more. Use these EQ coaching tips to increase customer loyalty instead.

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