Voice is now a staple of our everyday consumer lives. This isn’t surprising as voice is a natural, more efficient way to perform tasks.
And just as we’ve watched voice evolve as a mainstay in the consumer world, we’re now seeing how it transforms business. But the stakes are higher in an enterprise...
This blog post has been contributed to the Salesforce Blog by one of our Dreamforce ‘19 Pioneer sponsors.
Technology is at an inflection point. In this next chapter of digital transformation, companies must reinvent their entire business with data to create a more personal and relevant customer...
Krishnan Sridharan has a big job. As Chief Growth Officer for Cigna Global Benefits, he’s responsible for planning out the strategy for the global business of a company that has grown for over 225 years and in an industry buffeted by the winds of disruption.
Healthcare is in the midst of a period...
Big data, maybe you’ve heard of it? It’s represented by numbers like:
188 Million emails sent
4.5 Million video views on YouTube
390,030 mobile app downloads
55,140 photos posted on Instagram
Nearly 10,000 Uber rides taken
And that’s happening every minute of every day.
Artificial intelligence. Natural language processing. Machine learning. Computer vision. You may have heard one or a combination of these terms, as these technologies are starting to play a natural part in our everyday personal lives. Say your best friend texts you about a concert happening later...
We see thousands of advertisements every day. It’s become necessary to present your customers with the information they care about and help them learn about your product along the way. To cut through the noise and offer something of real value, marketers now use content marketing.
Many manufacturers sell exclusively through third parties such as dealers and distributors. As a result, channel revenue is key to organizational growth.
Channel revenue is dependent upon a partners’ ability to acquire new customers and extend your brand’s promise by delivering quality products at...
If you’re one of the 4.5 billion people connected to the internet today, you use a search engine to find, purchase, or learn about pretty much anything that comes to mind. Consumer search engines provide a seamless way for us to make sense of our complex world. And consumers are used to a search...
Einstein Case Classification is about to change the way you do business and experience customer service. It may sound strange that something related to service — namely, cases in Salesforce — may change your world, but it’s going to happen sooner than you think.
What is Einstein case...