Who Are the Salesforce Characters? Get to Know Astro, Codey, and Friends
Characters make technology fun and friendly, and inspire our users to blaze new trails with Salesforce.
How to Write a Business Proposal for Small Businesses
Help your small business stand out with a well-crafted business proposal — here’s how.
3 Ways to Improve Your Field Service Sustainability Now
Here’s how to protect the Earth – and save on costs – with route optimization, intelligent asset management, AI, and remote assistance.
AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
What Is Dispatch Management? Tips for Efficiency
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
What Is a Customer Satisfaction Survey? Importance, Types, and Tips
A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.
3 Ways to Learn About Data, AI, and Automation
How to learn what you need to know to personalize every customer interaction with Data Cloud, Einstein 1, and the #1 CRM.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
Learn AI Skills on Trailhead
Employers increasingly want to use AI, but employees and candidates lack the skills. Now, anyone can skill up on AI with new Trailhead learning.