Customer Service Analytics: How To Make Sense of All Your Data
Turn customer interactions into insights that help your business improve with service intelligence.
Get Hands-on with MuleSoft Automation and Integration Skills with Trailhead
Explore MuleSoft and build the skills you need for a career in automation and integration with new, enhanced learning on Trailhead.
Cyber Week Won the 2023 Holiday Season – Driven by AI and Value Shoppers
There were no big surprises but definitely some good news. Find out what holiday shopping season results could mean for the retail year ahead.
Generative AI Creates More Urgency for Data Privacy – Are You Ready?
Some companies are AI-ifying their products without ensuring customer data is 100% protected. Here's how your business can leverage the productivity gains of AI without giving away your most sensitive data.
35 Inspiring Quotes About Artificial Intelligence
Top AI quotes from artificial intelligence experts on business impact, sales, workforce readiness, the future of work, trust, ethics, and privacy.
5 Must-Know Government Technology Trends in 2024
Salesforce industry experts share their perspectives on the direction of the public sector industry over the next twelve months.
What Is DevOps? 6 Must-Haves for Fast and Efficient App Development
Nine out of 10 leaders are hung up by slow operations — don't be one of them.
Here’s How 2,700 Leaders Are Navigating AI in Commerce
Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too.
From Leads to Sales: How Drip Marketing Email Campaigns Work
When done right, drip marketing campaigns can help you build customer relationships that last. Here’s how you can get started.
Automation Could Buy You a 23-Day Vacation
Automation and AI have huge potential for productivity, but a survey of 18,000 workers shows many just aren't taking advantage of these tools. Here are 4 quick tips to help your company use automation and AI to boost productivity