What Is a Serviceblazer? Here’s What Community Members Told Us
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
What Is the Trailblazer Community?
The Trailblazer Community is a global network of millions of people who help each other along the journey of learning and succeeding with Salesforce.
What Is a Customer Service Star? Find Out What Trailblazers Told Us
Plus, six ways the Service Trailblazer Community can help you realize your leadership potential.
12 Reasons to Become a Salesforce Platform Developer
Learn what becoming a Salesforce Platform Developer can do for you, your career, and your community. Read on to see how to begin your journey today.
A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans
AI is changing everything. Here’s how automation can improve service for both your customers and employees.
5-Star Reviews or Customer Rants: Why Your Contact Center CRM Matters
Customer service expectations continue to rise. See how implementing effective CRM software can help you deliver for your customers.
The Importance of Partner Collaboration in the AI Revolution
Salesforce and partners are working together to help customers unlock AI value for their business.
AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
How to Thrive as a Small or Minority-Owned Partner Business
Learn how the Impact Accelerator program is helping underrepresented businesses achieve partner success and grow within the Salesforce ecosystem.
There’s a Better Way to Solve Tough Customer Service Issues — It’s Called Service Swarming
It’s time to stop escalating and start collaborating. Help your service team become more efficient and bring expertise to customers faster with an Intelligent Swarming support model.