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Five new trends are shaping shopping in the future, and order management has never been more important. Stay on top of these trends to keep deliveries accurate and on-time, keep customers happy, and position yourself for growth as the economy reopens.
Few things matter more to consumers than convenience, which is why leveraging a common commerce platform with a single order management system to deliver a holistic, real-time, personal customer-centric experience is necessary.
“We jumped ahead five to 10 years in a quarter,” says Patrick Spence, CEO of Sonos speakers, in conversation with Salesforce's Adam Blitzer. In this live conversation, Spence reveals how DTC sales shot up 300% YOY.