What Is Data Cloud?
Unlock trapped data with Data Cloud, the only data platform native to the world’s #1 AI CRM.
5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
What Is Dispatch Management? Tips for Efficiency
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
What Is a Customer Satisfaction Survey? Importance, Types, and Tips
A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.
3 Ways to Learn About Data, AI, and Automation
How to learn what you need to know to personalize every customer interaction with Data Cloud, Einstein 1, and the #1 CRM.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
What Is Headless Commerce — And Why Is It So Popular?
Here's your guide to understanding common components of a headless commerce system.
5 B2B Commerce Trends Already Emerging in 2024
These B2B commerce trends will change the wave of business in 2024. Here’s what we learned from the most recent research, and what you can do to ride the tide.