How To Get Started With Customer Service Automation
Here’s how to create a service workflow process map — and get a complete view of the critical connections between people, systems, data, and decisions.
How to Lock Your Digital Door: Data Privacy Best Practices in 2024
Data privacy is not an afterthought in the age of AI. Learn how to safeguard your company's peace of mind.
Customer Service Analytics: How To Make Sense of All Your Data
Turn customer interactions into insights that help your business improve with service intelligence.
Put Our 2024 Retail Predictions to Work
Our team tracked the trends and crunched the numbers — here’s what profitable growth looks like this year.
Cyber Week Won the 2023 Holiday Season – Driven by AI and Value Shoppers
There were no big surprises but definitely some good news. Find out what holiday shopping season results could mean for the retail year ahead.
3 Reasons Why Customer 360 Is a Game-Changer for Small Businesses
Here's why Salesforce Customer 360 can help businesses of all sizes exceed customer expectations and drive results.
Knowledge Management: How To Retain Agent Expertise If They Leave
Top talent resigning? Here’s how to keep their know-how from going with them and still provide great customer service.
5 Must-Know Government Technology Trends in 2024
Salesforce industry experts share their perspectives on the direction of the public sector industry over the next twelve months.
Keys To a Winning Ecommerce Strategy (Hint: Put Your Customers First)
Here’s how to develop a holistic plan that will increase revenue and brand awareness.
What’s Your Customer Effort Score? Here’s How To Measure It — and Why
It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.